Friday, 25 May 2012

Flippin' Books!

We're delighted to provide you with our latest online version of the George Weil catalogue. 

You can now browse through the pages of the catalogue at your leisure, and if you click on the corners of the pages they will turn, as though you are actually leafing through a paper book. 

mail order catalogue for craft suppliesThe search box in the top right hand corner means you can enter text and in moments the search results are displayed in the left hand column and clearly highlighted in yellow.  When you arrive at a section that interests you, there are links saying 'see on website' which link directly to the relevant section of the website

Lastly the zoom facility means no more squinting when you can't find your specs.  There is a magnifying glass in the bottom bar which zooms in closely and you can adjust this by using the - and + signs.  If you hover your cursor over the page and then hold your mouse button down, you can 'grab' the page and move it up and down so that you can read the contents of the page.

See the new online George Weil catalogue now >

Please let us know if you encounter any problems.

Thursday, 17 May 2012

...don't be slow

Our little team works hard to get your orders to you as soon as possible.

We aim to dispatch all orders received by 2pm on the same day we receive them, but this is not a guarantee.  The order needs to be picked, paperwork processed, payment details confirmed and the goods packed - and all before we hand your parcel over to the postman.

If your package is large and bulky or if it weighs more than 3kg, we ask our courier to deliver it to you.  Any other orders we send to our customers by 1st class Royal Mail.

We do generally succeed in getting your parcels to you within 24 hours although as hard as we try, some of these parcels do go astray.  We hand over your parcels to the delivery service in good faith and 1st class Royal Mail really does try to be 'what it says on the tin'. 

For those few parcels that remain lost in transit, we suggest you first contact your local sorting office as delivery may have been attempted and a card not left to advise you.  Unfortunately Royal Mail do not consider packages to be lost unless they have been missing for 10 working days, we are therefore unable to follow these up until then.