Thursday, 17 May 2012

...don't be slow

Our little team works hard to get your orders to you as soon as possible.

We aim to dispatch all orders received by 2pm on the same day we receive them, but this is not a guarantee.  The order needs to be picked, paperwork processed, payment details confirmed and the goods packed - and all before we hand your parcel over to the postman.

If your package is large and bulky or if it weighs more than 2.5kg, we ask our courier to deliver it to you.  Any other orders we send to our customers by 1st class Royal Mail.

We do generally succeed in getting your parcels to you within 24 hours although as hard as we try, some of these parcels do go astray.  We hand over your parcels to the delivery service in good faith and 1st class Royal Mail really does try to be 'what it says on the tin'. 

For those few parcels that remain lost in transit, we suggest you first contact your local sorting office as delivery may have been attempted and a card not left to advise you.  Unfortunately Royal Mail do not consider packages to be lost unless they have been missing for 15 working days from the due date of delivery, this is to allow time for items to be returned to the sender should there be any delivery problems.  This link to the Royal Mail website provides further information about Late or Lost Mail.

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